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Shipping policy

Shipping Policy

Our Shipping Policy was last updated on 15/04/2022

Thank you for visiting and shopping at Katchee Gifts. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: Royal Mail 1st Class
    Shipment cost: See product details (usually between £0.90 – £4.00)
    Estimated delivery time: 1-3 business days
  • Shipping method: Royal Mail International Standard
    Shipment cost: £1.90 – £4.50
    Estimated delivery time: 5-7 business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Katchee Gifts is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Katchee Gifts is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

  • By visiting this page on our website: https://www.katchee.co.uk/contact-us

By sending us an email: Kieran.bond007@gmail.com